Refund policy
Refund Policy
Last updated: 21/11/2024
Refund requests must be submitted within 14 days of the original purchase date.
Refunds will only be issued for eligible purchases as outlined in this policy.
Refunds are processed using the original payment method.
Self-Paced Courses: Refunds are available within 14 days of purchase, provided the course has not been accessed or less than 10% of the course has been completed.
Live Classes/Workshops: Refunds are available if a cancellation request is submitted at least 48 hours before the scheduled start time.
Subscription Plans: Refunds are not provided for partially used subscription periods. You can cancel your subscription, and no further payments will be charged.
The service was not delivered as described.
Technical issues, confirmed to be on our side, prevented access to the purchased service.
Contact Us: Email us at support@quantumsync.us or support@quantumquillmedia.co.uk with the subject line "Refund Request."
Provide Details: Include your name, order ID, purchase date, and reason for requesting a refund.
Response Time: Refund requests will be reviewed within 5-7 business days of receipt. You will be notified of the outcome via email.
Refunds will be processed within 7-10 business days.
Refunds will be issued to the original payment method. Depending on your payment provider, it may take additional time for the refund to appear in your account.
Products or services explicitly marked as "Non-Refundable."
Customized services or personalized consultations.
Failure to use the product or service within the access period.
Email: support@quantumsync.us or support@quantumquillmedia.co.uk
Address: 3rd Floor, 86-90 Paul Street, London, United Kingdom
Phone: +44 0333 335 5618
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